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ITUNES SUPPORT LIVE CHAT FOR FREE
ITUNES SUPPORT LIVE CHAT UPDATE

Apple's customer service inspiration comes from the Ritz Carlton hotel chain, and their retail specialists are trained to showcase the technology offered in each store. The acronym 'APPLE' is used to guide their interactions with customers: approach with a warm welcome, politely probe to understand needs, present a solution, listen and resolve issues, and end with a fond farewell and invitation to return.

They prioritize customer loyalty and aim to represent themselves as brand evangelists. Carmine Gallo, an expert on Apple's employee training, explains that Apple calls their employees specialists and trains them on the principle of enriching lives. Hiring criteria for Apple employees Video summaryĪpple is known for its excellent customer service, and in this video, they discuss the training and principles that contribute to their success.Apple is committed to delivering the highest quality customer support experience. Apple also offers a range of online resources such as How-To Tips, Troubleshooting Articles, and FAQs. They use a variety of communication tools, such as phone, live chat, and email, to make sure that customers get all the help they need as quickly as possible. Their team of support staff is always available to answer questions, provide guidance, diagnose problems, and handle any other issues or inquiries customers may have. Learn more about AppleĪpple’s customer service is known for being responsive and helpful. They can also be found in the Order Confirmation email and on the Order Status page. Shipping costs are calculated at checkout and displayed on the checkout page. In some areas, faster delivery options for an additional fee are available, including same-day courier delivery and next-day delivery.

ITUNES SUPPORT LIVE CHAT FOR FREE

If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.Īpple offers free next-day and two-day shipping for most in-stock items.Ĭustomized Mac computers, engraved products, and certain order types are not eligible for free next-day or two-day shipping.

ITUNES SUPPORT LIVE CHAT UPDATE

You also might need to update your password in Settings on your devices.

Follow the onscreen steps to reset your password.Īfter you reset your password, you’ll be asked to sign in again with your new password.

Choose to answer your security questions, get an email, or enter your Recovery Key.

Select the option to reset your password, then choose “Continue”.

If you tried the previous steps and were unable to change or reset your password, try these steps instead. If you can’t change or reset your password If you see someone else’s user name, erase it.ģ.Tap “Forgot Apple ID” or Password, then follow the onscreen steps.

When a Sign In screen appears, make sure the Apple ID field is empty.

You can reset your Apple ID password on a friend or family member’s device using the Apple Support app or the Find My iPhone app. Use someone else’s device to reset your password

Click “Change Password”, then enter the password you use to unlock your Mac.

If you’re asked to enter your Apple ID password, click “Forgot Apple ID or password” and follow the instructions.

Choose Apple menu > System Preferences, then click Apple ID.

Follow the onscreen steps to update your password.

If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.

Tap > Password & Security > Change Password.

On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later Use your own device to reset your password